Information we collect
Account information: name, email address, phone number, password (stored hashed), and role (freelancer or client).
Profile information: bio, skills, categories, location, portfolio links, photos, hourly rate, and verification documents you choose to upload.
Usage data: device fingerprints (for fraud prevention), log data, cookies, and how you interact with jobs, messages, and payments.
Payment-related data: transaction references, receipt uploads, and bank/Telebirr details you provide for payouts or deposits — we do not store full card numbers.
How we use your information
To create and manage your account, verify identity, and provide marketplace features (job posting, applications, messaging, contracts, and payments).
To improve matching, security, and customer support.
To send service emails and notifications according to your preferences.
To comply with applicable laws and respond to lawful requests.
Data retention & security
We retain account data while your account is active and as needed for legal, tax, and dispute-resolution purposes.
We apply technical and organizational measures including encryption in transit, access controls, and hashed passwords. No method of transmission over the internet is 100% secure.
Your rights & choices
You may update profile and notification settings in your account.
You may request access, correction, or deletion of your personal data by contacting us.
You may withdraw marketing communications via notification settings or unsubscribe links.
Contact
Questions about this Privacy Policy: use the Contact page on Lucy or email the address listed in your account communications.